Property Division aims to meet its objectives through on-going business innovation, continuous improvement and differentiation. Sime Darby Property is well regarded in the marketplace for innovation, sustainability and customer service. The Division innovates by improving process efﬁciency and product quality. This includes reducing the design and construction time frame and implementing sustainable and efﬁciency features. Beneﬁts include improved time-to-market and revenue recognition.
Improvement in Voice of customer ratings:
Double digit improvement in voice of customer ratings across all key touchpoints
Higher employee engagement:
Employee engagement and satisfaction ratings higher.
"We are seeing silos which previously made communication and cross-departmental cooperation difficult breaking down."
Units per transaction
90% drop in ageing defects
17.9% increase in revenue
4.9% increase in profits