Highly accomplished and commercially astute leader embedding measurable change delivered throughout a progressive and internationally focused career. A solid track record of sales leadership and business development identifying routes to market across multiple industry sectors with marketing-led success defined by a customer centric ethos. A cross-functional mentor and team builder, with excellent communication and interpersonal skills, able to translate complex customer and operational challenges into effective growth-led strategies whilst maintaining a relentless commitment to employee engagement, customer loyalty, and overall bottom-line growth. Highly adept aligning multiple stakeholder groups within disparate cultural and geographically dispersed multi-site organisations.
As Sales Director with a global company, I was responsible for looking after business development in Africa and South Africa. I was charged with expanding the channel partner network, negotiating agency and distributor agreements and growing a team of dedicated sales executives. I also worked closely with the international board to develop new products and enterprise solutions. An investment group based in Singapore approached me to work with them in developing routes to market for their business interests across the region. I relocated to Singapore to lead the marketing and sales function. During this time, I was fortunate enough to meet and work with an eclectic range of cultures, industry pioneers, and some of the most influential thought leaders in Asia. I developed relationships with leading global brands across multiple industry sectors. I was responsible for implementing the marketing & sales strategy, negotiating distributor partnerships, working with OEM’s, building networks, managing customer relationships and growing shareholder value. At the time, Asia was experiencing rapid economic growth, urbanization, and a swelling middle class in emerging economies such as China, India, and Southeast Asia. The arrival of service industries such as budget air travel served the regional agenda developing tourism and adding fluidity to business travel. This not only provided greater opportunities for businesses to expand and operate more effectively in the region, it also offered its own set of challenges. The Asian market was more accessible and consumer exposure even greater. I was fortunate to be part of this growth market at a time when corporations were struggling to adapt to the rapid growth and remain competitive. I found myself working with senior leaders implementing change management programmes, process enhancement projects, and broadening the customer base in an effort to capitalise on the growing market opportunities.
At the height of the global financial crisis, I successfully helped a global retail apparel brand deliver on targets during challenging economic conditions. In the face of retrenchments, relocations and shrinking margins, I aligned the organisation across multiple stakeholder groups within geographically dispersed multi-site locations. Key to the success of these projects was my ability to strengthen customer relationships, drive employee engagement and embed change. Within a short period of time, I established my credibility and built a reputation for business development, customer experience management and change management. I was a regular resource provider for a growing private peer advisory group, I was the key note speaker at the Asia retailers summit where over 3,000 industry leaders attended from around the region and I was also a visiting lecturer at the University of Singapore (NUS) for their executive MBA course.